Network Density as a Double-Edged Sword: A User Adaptation Approach of IT System Use

Recently, few studies have investigated the relationships between advice seeking and giving network densities and IT system use. To fill the gap, this study explores IT system use by drawing on theories of advice networks, user adaptation and IT system use. Specifically, four types of user adaptation are examined, including IT adaptation, task adaptation, positive reappraisal and emotional venting. We predict that advice seeking and giving network densities play different roles in each type of user adaptation. Furthermore, IT adaptation, task adaptation and positive reappraisal will positively influence IT system use, whereas emotional venting will negatively influence it. To investigate the research model, a two-phase network survey is being conducted in the context of a newly implemented EMR in a hospital. We aim to theoretically open the black box between advice networks and IT system use, and provide practical insights for implementing, designing and using IT systems in organizations.